Shipping & Returns

Shipping

We will ship products out as expeditiously as availability permits, sometimes as soon as 24hrs. Some items are custom ordered and may take additional time. Handbuilt wheels ship approximately one week from order.

We offer free shipping within the Continental US for orders over $150. Shipping charges for all other items are based on the shipping weight of the order. We strive to offer reasonable shipping prices. Below is the chart of shipping charges for US orders only.

0-5 lbs = $5

5-16 lbs = $10.70

16-21 lbs = $14.50

21-31 lbs = $25

over 31 lbs = $60

International shipping of smaller items is by United States Postal Service Priority Mail. We have found this service to be the fastest and most reliable. Larger items such as frames, wheels, forks and bikes may incur additional shipping charges, we will contact you if there are any additional charges. This policy allows us to offer the best available international shipping rates. Please contact us if you have any questions about your order.

Shipments are carefully packaged in strong cartons with an overly generous amount of packing material to ensure that your new gear arrives in tip-top shape. 

Standard shipping is through USPS or UPS ground unless otherwise specified, additional charges may apply. We are happy to expedite your shipment for an extra charge. Please let us know if you would like us to quote expedited shipping.

Australia and New Zealand Shipping

Recent changes in postal shipping regulations have made it extremely expensive and time consuming to ship large items such as frames, forks and wheels to Australia, New Zealand and other countries on the other side of the world. So we're not shipping them anymore. If you're interested in something smaller, please go ahead and place your order. Sorry about this, we're not happy about it either.

We reserve the right to refuse any order and issue a complete refund.

Returns 

New and unused products in original packaging only can be returned within 60 days of order, a 15% restocking fee applies to all returns.

Return shipping is the responsibility of the consumer, call tags will not be issued

Used or damaged goods will not be considered for refund, and will not be returned. 

Please contact us if you have any questions concerning these policies.